When dealing with Sanctuary Landscapes Ltd, you are agreeing to the following terms and conditions:

1. Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 3 to 7 working days of placing your order. In the event that you are not available to provide a signature on the pre-arranged date, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location. At this time, if you live above the ground floor (i.e. in a flat) we are only able to deliver your goods to the ground floor entrance. Please note: We only deliver to Republic of Ireland and Northern Ireland addresses.

2. Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charge for postage and packing is shown in the Checkout before you are asked to confirm the order. The price you pay will include VAT.

3. Cancellations and Returns

(Applicable for Internet Sales only). In accordance with the Distance Selling Regulations you have the right to cancel your order, up to 7 days after you receive the goods. To cancel your order you must inform us either in writing,  or by email:  info@sanctuarysynthetics.ie. We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company and will depend on the size of your order). All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of cancellation.

4. Damaged Faulty Goods

Damaged or faulty goods must be reported to us immediately, either by phone: +353 45 901 970,  or email:  info@sanctuarysynthetics.ie. We will then make further arrangements with you. This order will be delivered to you within the time period detailed on our website. If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the sales ticket, to ensure the correct products have been ordered and that the delivery address and other details are as you requested. If you have a query about your order, or a general enquiry about the products and service we provide, please contact us on +353 45 901 970.

4.1 Creases

Due to the molecular structure of the fabric it does crease when rolled. Creases will fall out within three months of the installation or supply. The grass is not classed as faulty if delivered or installed with creases. If Sanctuary Synthetics are installing the surface, Sanctuary Synthetics installers will over-stretch the grass and fix securely. The grass will de-crease quite noticeably on a daily basis.

5. Product Guarantee

All grasses we supply and install come with a 5 year manufacturers guarantee.
– 5.1 Sports use
Grass required for sports activities must be sand filled to avoid the pile crushing. Quotes can be provided by contacting the sales office.

6. Colours

We send out the grass from the same batch to ensure there are no slight colour differentials. Therefore please be aware if you want to add more grass to an area at a later date there may be a slight colouration difference. We suggest you make the decision now and order all the grass from the same batch. Sanctuary Synthetics cannot be liable for any differences in colour for the same product if ordered seperately. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

7. Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

8. Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

9. Jurisdiction

The Contract will be governed by the laws of Ireland and the parties to the Contract submit to the jurisdiction of the Irish Courts.

10. Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.